Do you have a question? You’ll probably find the answer below. If not, you can contact us by email or by phone on 0033 (0)5 64 10 20 20.
When we reopened our sites after the first containment, we obtained a DEKRA certification, to ensure the highest level of hygiene and sanitary quality. For more details you can visit our dedicated page: Our health measures
Absolutely. There is a COVID-19 guarantee that covers you in the event of COVID illness, a four-week waiting period following a positive COVID test or if you are in contact with a four-week waiting period, subject to presentation of proof.
All our accommodations are equipped with blankets and pillows. *
* Due to the coronavirus pandemic, this establishment is taking measures to ensure the safety of its guests and staff. Some services and facilities may therefore be reduced or unavailable.
For any of the following events occurring before the date of arrival or during the stay (preventing the stay):
The campsite will issue a voucher for the amount of the unused nights or the amount paid, valid for 18 months. *
* except for new government regulations concerning the management of cancellations of stays linked to the COVID
The sum of your credit can be used on a next reservation or on the spot (bike rental, bar, restaurant …)
You can book :
From our website www.seagreen-campings.com or by calling our central reservation office from Monday to Friday from 9am to 6pm and on Saturday from 9am to 5pm (local call rate).
Your reservation becomes final after payment of the 30% deposit of the stay, payable by credit card at the time of booking. All reservation requests must be accompanied by the payment of the deposit.
We are not able to give you the number of your pitch before your arrival. However, it is possible to send us your placement wishes when you make your reservation (side by side, shady pitch…) so that we can take them into account. This can never be guaranteed.
Your request for a specific pitch can be applied with a supplement of 40 euros depending on availability.
When you make your reservation, you can indicate the number of the pitch you want. This option is subject to a charge of 40 euros.
In the case of a reservation by internet, you can specify the desired pitch number in the “comment” section. On receipt of your reservation, we will add the option to your file, which you will have to pay afterwards.
If the pitch is not available, the campsite will contact you to offer you another pitch.
Enter the dates of your stay in the search engine on the home page of our site and let us guide you. In a few moments, you will be able to find the amount corresponding to your stay. You can also contact us by telephone on 05 64 10 20 20, our team is at your disposal to advise you.
You can also find our complete price list in the CONTACT & ACCESS tab of the website.
Benefit from special rates, granted by your company or your Works Council in low and high season.
To take advantage of your loyalty points, please contact us by phone when you make your reservation. A 5% discount will be applied and can be cumulated with current promotions.
Some of our campsites accept VACAF vouchers:
Reservations must be made by telephone via our central reservation office on 05 64 10 20 20. Please bring your benefit number with you.
The prices indicated are valid for the current season. They include the accommodation booked but also :
The customer can ask for a change of his stay in the same campsite (dates, type of accommodation) by written request to the campsite (mail or e-mail), subject to availability, at the latest 15 days before. No postponement will be accepted for the following season.
Any difference in price at the time of the change between the old and the new holiday will be charged to the client. If the new holiday is cheaper than the old one, no refund will be made for the difference.
Please note! This insurance is offered through a third party. After notifying the campsite of your withdrawal or early departure, you are responsible for declaring your situation to the insurer.
If, despite our best efforts to ensure your satisfaction, you have any complaints, we ask you to inform the person in charge of reception immediately.
And if necessary, to send your complaint to the head office at the following e-mail address email@example.com
All children, including babies, are counted as part of the capacity of the accommodation or pitch for safety and insurance reasons. The maximum number of people stated in the cottage must not be exceeded.
Only one vehicle is allowed per pitch (except on some campsites).
Depending on the campsite, the vehicle may be parked directly on the plot or in an adjoining car park provided for this purpose.
In case of late arrival (after 7 pm), please inform the campsite reception so that they can explain the late arrival procedure.
Please have your vehicle registration number ready.
You will be asked to provide the following documents:
For reasons of hygiene, swimming shorts and Bermuda shorts are not allowed.
We only accept briefs and boxer shorts for men and one or two piece swimming costumes for women.
You can find the opening and closing dates of the campsites in the CONTACT & ACCESS section of our website or on the homepage.
Check your spam folder.
If you have not received anything, we invite you to make a request so that we can send you the documents by e-mail.
Caution, in the case of a reservation after 6 pmYou may not receive the confirmation email until the next morning.
We accept animals under the following conditions:
The supplement for your pet is 7€/day.
In the campsite, animals must be kept on a leash, must not be left alone in an accommodation and must have their vaccination record up to date.
On all our campsites, it is possible to arrive from Monday to Sunday in low season.
In July and August, during the summer season, departures and arrivals are on Wednesday, Saturday and Sunday.
Arrivals and departures are possible from Monday to Sunday, even in high season.
All mobile homes are equipped with a heating system. Some are equipped with air conditioning. The technical data sheet for each accommodation is available on our website and our holiday advisors can provide you with information on this when you make your reservation.
All our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (steep slopes, stony paths, etc.) can make it difficult to move around on certain campsites.
Some of our campsites are equipped with accommodation specially designed for people with reduced mobility:
For more information, please contact our central reservation office on +33 (0)5 64 10 20 20
In order to facilitate your arrival and to limit contacts, a deposit will be requested before the beginning of your stay. This deposit must be paid by telephone, up to a maximum of 250€. This deposit is a simple credit card imprint and is not debited from your account.
The deposit can also be paid on the spot at the time of your arrival by bank check.
The entire deposit will be returned to you no later than 15 days after your departure if the accommodation is left clean, minus any compensation for damage, unpaid services or loss of keys given to you on arrival.
For safety and insurance reasons, it is not possible to put up a tent on the pitch. However, if the campsite offers it, you can rent a bare pitch to pitch a tent.
With the exception of credit card payments, the above-mentioned payments are accepted at the latest 30 days before the date of arrival.
After this period, only credit card payments will be accepted.
A deposit of 30% will be requested at the time of confirmation of the stay.
The balance of the stay must be paid at the latest 30 days before your arrival at the campsite.
You can pay the balance of your stay directly from our website www.seagreen-camping.fr by clicking on “My account”, you will need your file number starting with “2022” as well as the email address used for the booking.
By bank transfer, indicating the name of the campsite and your file number in the comments.
By holiday vouchers or bank cheque to the following address Centrale de Réservation SEA GREEN, 14 Avenue Descartes – Parc Fontaudin, 33370 Artigues-Près-Bordeaux
We advise you to send it by registered mail.
Credit notes (following the closure of establishments) can be used for 18 months. After that, they will be refunded on written request.
You can contact one of our travel consultants on +33 (0)5 64 10 20 20 to arrange the date and location of your next stay.
Please note that you will not be able to make these changes directly on our websites.